Live rolePosted 6 April 2026Find an Apprenticeship
Customer Experience Specialist Apprentice
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Mercedes-Benz of Whitefield
845 Manchester Road, Bury, BL9 9TPApprenticeship
Role overview
About this role
As a Customer Experience Specialist Service Advisor Apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluate customer service levels and implement changes to improve customer journey and using appropriate resources and technology.
Company
Mercedes-Benz of Whitefield
Mercedes-Benz of Whitefield hires students into technology-focused teams where software, data, infrastructure, product thinking, reliability, and user impact often matter.
TechnologySoftwareDataProduct
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Role insight
Preparing for Mercedes-Benz of Whitefield
Good preparation includes project evidence, curiosity, debugging examples, teamwork, and being able to explain technical choices clearly.
- Talk through one project in terms of problem, trade-offs, result, and what you would improve.
- Be ready to explain code or data decisions without jargon.
- Connect technical work to users, reliability, security, or business value.
