Live rolePosted 15 May 2026Find an Apprenticeship
Customer Service Apprentice - IT Department (S2615)
R
Rochdale Metropolitan Borough Council
Number One Riverside, Smith Street, Rochdale, OL16 1XUApprenticeship
Role overview
About this role
The Service Desk acts as the front door to ICT, providing a single, consistent point of contact for all ICT related incidents, service requests, and enquiries. This includes contact via phone, email, self-service, with in ServiceNow. All requests are logged, tracked, and managed in line with agreed processes and service levels.
Company
Rochdale Metropolitan Borough Council
Rochdale Metropolitan Borough Council is a public-sector or mission-led employer where service delivery, fairness, evidence, accountability, and public impact are usually important.
Public sectorPolicyOperationsDigital
Quick actions
Role insight
Preparing for Rochdale Metropolitan Borough Council
Applications should show motivation for public value, clear written communication, judgement, teamwork, and evidence-based problem-solving.
- Use examples that show integrity, inclusion, and thoughtful judgement.
- Explain the impact of your work on people, services, or communities.
- Keep answers clear and evidence-led rather than overly corporate.
